We aim to process a refund within 3 days of receiving your parcel, in our warehouse in Denmark, and we will e-mail you to let you know we have received and processed it. After you have received the e-mail, please allow another 5-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you have.
If you are returning to us from Norway, Switzerland, or UK, double-check if you provided us with all the needed information.
Our warehouse is not processing returns on the weekend and bank holiday days.