Regrettably, we must inform you, that despite our strong intention, it is not always possible to refund you directly. Therefore, you might be manually refunded.
In order to manually process your refund, our Consumer Service will be in touch with you and request you to provide your banking details IBAN and SWIFT. Upon your request, the email correspondence regarding the manual transfer will be deleted when the refund has been processed.
If you have any questions, please do not hesitate to contact our Consumer Service at firstname.lastname@example.org
We apologize for the inconvenience this might cause, and thank you advance for your understanding and assistance.