Orders

• Track your order
• Cancelation and changing of an order
• Why have I not received an order confirmation?
• Where is my order?

Payment

• Payment methods & Currencies
• How do I use my promotion code?
• I can't place an order – what am I doing wrong?
• Is it safe to order online?
• How long does it take for me to get a refund?

Shipping

• Christmas and New Year parcel services in Europe
• Shipping info
• Countries we deliver to
• How will my order be delivered?

Returns and Refunds

• Manual Refunds
• How to return
• How to exchange
• Return Label
• How long after delivery do I need to return?
• Have you received my return?

FAQ

• How can I track my order or view my history?
• Payment methods & Currencies
• How can I find out my size?
• Will a specific product get back in stock?
• Countries we deliver to
• Do you have a store I can contact or visit?

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